These booking terms and conditions become the contract between you and Footfalls In Pty Ltd (ABN 86 768 265 615) (“us”, “we”, “our”) when you make a booking with us for a tour provided by us. By booking your tour with us, you agree to be bound by these terms and conditions.

In these Booking Conditions, references to “you” and “your” include the first named person on the booking and all persons on whose behalf a booking is made, or any other person to whom a booking is added or transferred.
By making a booking, the first named person on the booking (“Lead Name”) agrees on behalf of themselves and all persons detailed on the booking that:

1. He/she has read these Booking Conditions and has the authority to agree to be bound by them;
2. He/she consents to our use of personal data in accordance with our Privacy Policy and is authorized on behalf of all persons named on the booking to disclose their personal details to us, including where applicable special categories of data (such as information on health conditions or disabilities and dietary requirements);
3. He/she is over 18 years of age and, when placing an order for services with age restrictions, declares that he/she and all members of the party are of the appropriate age to purchase those services;
4. He/she accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking; and
5. He/she has read and reviewed in full the Trip Notes, Tailor-made Itinerary, and Invoice/s before securing a reservation with payment and is satisfied that the information contained therein:
o a. Is suitable for all members of the travelling party with regards to fitness and any medical needs.
o b. Includes the required services (i.e., the correct hotel and preferred hotel rating, sites to be visited, and transportation, etc.) for all members of the booking travelling party.

Payments

The total tour cost will be required to book the tour, and the balance can be paid in full 45 days prior to the tour start date. If your booking is made less than 45 days from the tour’s start date, then the full amount is payable at the time of booking.

Payment in full must be received by the date(s) reflected on your invoice OR no less than 45 days before the commencement of your trip. We are under no obligation to remind you of a payment becoming due. If we fail to receive a payment from you by the due date for payment in clear funds, then this will be deemed a cancellation by you.

Booking Amendments

We allow our travellers to change their travel plans without any fees and charges if the changes are made up to 35 days before the departure date. Any changes made after this period may incur extra charges.

Fees and Surcharges

We reserve the right to impose surcharges up to 60 days before departure due to unfavourable changes in exchange rates, increases in airfares or other transportation costs, increases in local operator costs, taxes, or if government action should require us to do so. In such instances, we will be responsible for the amount up to 2% of the trip price, and you will be responsible for the balance. If any surcharge results in an increase of more than 10% of the trip price, you may cancel the booking within 14 days of notification of the surcharge and obtain a full refund. Please note that a surcharge may be applied to all purchases made by credit card.

Credit and Debit Card Surcharge:

• A 1.6% surcharge for all domestic cards [Visa, MasterCard, Maestro, American Express, JCB, UnionPay, eftpos, and link cards].

Cancellation Policy

• 35 days prior to arrival: There will be no cancellation charges unless non-refundable payments are made to hotels and other service providers.
• 35-14 days prior to arrival: Subject to a 50% charge on the initial reservation value.
• 0-14 days prior to arrival: Subject to a 100% charge on the initial reservation value.

Force Majeure

Except where otherwise expressly stated in these Booking Conditions, we are not obliged to provide a full refund (partial refunds may be given after deducting unrecoverable costs such as deposits, flight tickets, train tickets, park fees, wildlife permits, and other) or pay you compensation if our contractual obligations to you are affected by “Force Majeure”. For the purposes of these Booking Conditions, Force Majeure means any event beyond our or our supplier’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threats thereof), civil strife, significant risks to human health such as the outbreak of serious disease, or natural disasters such as floods, earthquakes, or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, labour strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport, and all similar events outside our or the supplier(s) control. Check with your travel insurance provider as you may be able to reclaim these costs.

Travel Insurance

Travel insurance is mandatory for all our travellers and should be taken out at the time of booking. Your travel insurance must provide cover against personal accident, death, medical expenses and emergency repatriation with a recommended minimum coverage of US$200,000 for each of the categories of cover. We also strongly recommend it covers cancellation, curtailment, personal liability and loss of luggage and personal effects. You must provide your travel insurance policy number and the insurance company’s 24-hour emergency contact number on the first day of your trip; you will not be able to join the trip without these details.
If you have travel insurance connected to your credit card or bank account please ensure you have details of the participating insurer, the insurance policy number and emergency contact number with you rather than the bank’s name and credit card details.

Limitation of Liability

We contract with a network of companies, government agencies, and individuals to assist in the running of our trips as agents for these third parties. We are not responsible for the acts and omissions of these third parties. To the fullest extent permitted by law:
• Any liability for any loss, death, injury or damage which you may suffer (directly or indirectly) in connection with or arising out of your participation in a trip, or any breach of the Booking Conditions, is excluded.
• You release us and our officers, employees, agents, and representatives from any liability and expressly waive any claims you may have against us arising out of or in connection with your participation in a trip.
• Any condition or warranty which would otherwise be implied by law into these Booking Conditions (Implied Warranty) is excluded.

To the extent an Implied Warranty cannot be excluded, our liability in respect of the Implied Warranty is limited to (at our absolute discretion):

1. The provision of a similar trip to an equivalent value; or
2. A refund of the total amount received by us from you in connection with your booking.
Any claim by you is excluded to the extent that it is for indirect or consequential loss, loss of profits, or economic loss, however, it arises, or for indirect, special, punitive, or exemplary damages.

Claims and Complaints

If you have a complaint about your trip, please inform your guide or our local representative at the time so that they can attempt to rectify the matter. If satisfaction is not reached through these means, then any further complaint should be put in writing to us within 30 days of the end of the tour.

Visas & Passports

All foreign passport holders must obtain a visa to enter Sri Lanka, and it is your responsibility to organize a valid visa prior to entering Sri Lanka. Your passport must be valid for at least 6 months beyond the completion of your tour/travel. Electronic visas can be applied for through https://www.eta.gov.lk/slvisa/.