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Privacy Policy

1. Introduction


At Footfalls In Pty Ltd (ABN: 146 735 233 34), we are committed to protecting your privacy and personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book travel services, or interact with us in other ways.


2. Information We Collect


We may collect personal information that you provide directly to us, including but not limited to:

  • Name

  • Email Address

  • Phone Number

  • Address

  • Payment Information (e.g., credit card details)

  • Travel Preferences (e.g., destination, accommodation)

  • Passport Details

  • Health-based information (e.g., allergies, dietary requirements)


We may also collect information automatically when you visit our site, including:

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  • IP Address

  • Browser Type

  • Operating System

  • Pages Visited

  • Time and Date of Visits

 

3. How We Use Your Information


We may use the information we collect for various purposes, including to:

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  • Facilitate and process your travel bookings and inquiries

  • Provide, operate, and maintain our travel services

  • Improve, personalize, and expand our offerings

  • Communicate with you about your bookings, travel updates, and promotional offers

  • Monitor and analyze usage and trends to enhance your customer experience

  • Comply with legal obligations and to protect our rights


4. Sharing Your Information


We do not sell or rent your personal information to third parties. We may share your information with third parties for the following reasons:

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  • With airlines, hotels, and other travel service providers to fulfill your bookings

  • To comply with legal obligations or respond to lawful requests

  • To protect and defend our rights or the rights of others

  • To facilitate payments through third-party payment processors


5. Security of Your Information


We adopt a range of security measures to protect your personal information from unauthorized access, use, or disclosure. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.


6. Credit Card Security


All online payments are transmitted over a secure socket layer (SSL) connection:

  • Credit card information is transmitted immediately to a payment gateway solution via an encrypted port.

  • Footfalls In Pty Ltd does not store your credit card number in any of our systems; it is used only within the context of the transaction and then destroyed upon receipt from an acquiring bank.

  • All credit card payments receive an identification number that is proof of the transaction’s acceptance into the banking system. This identification number can be used to trace any transaction back to the credit card issuer (for example, the bank that issued the MasterCard or VISA credit card).

  • Personal information is destroyed or de-identified when no longer needed.


7. Your Rights


Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access your data

  • The right to rectify inaccuracies in your data

  • The right to request deletion of your data

  • The right to restrict processing of your data

  • The right to data portability

 

To exercise any of these rights, please contact us using the information below.


8. Changes to This Privacy Policy


We may update our Privacy Policy from time to time to reflect changes in our practices. We will notify you of significant changes by posting the new Privacy Policy on our website. We encourage you to review this Privacy Policy periodically.
 

9. Contact Us


If you have questions about this Privacy Policy or our data practices, please contact us:
Email: service@footfallsinsrilanka.com.au
Phone: 0431 910 743
Address: 501/5 Northcote Street Mortlake, NSW 2137

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